Technical Support Engineer

We are looking for an excellent and talented Technical Support Engineer to join the Octopai team. The optimal candidate will help Octopai become even more customer-centric, and enhance the support tools, as well as the channels, flows, and processes. 


  • Collaborate with CSMs, product managers, and R&D to help Octopai become even more customer-focused
  • Perform live Production Incidents mitigation including customers and configuration management
  • Help to improve customers’ experience with pushing to optimized processes
  • Help to push Octopai to optimize customers’ SLAs
  • Collect counters to create reports for production activities insights
  • Participate in calls and meetings with customers for troubleshooting and better user experience
  • Construct and maintain customer product manuals for self-service


  • Proven track record of at least 2 years as a Technical Support Engineer
  • Experience working with Zendesk CRM, SQL server database & Elastic logging, or equivalents for support incidents mitigation
  • Experience with constructing support flows and documentation
  • Experience working with large multinational enterprises
  • Ability to work in a startup environment, team player, excellent interpersonal and communication skills
  • Mother-tongue English, written and spoken
  • Ability to work flexible hours when needed
  • Creative and out-of-the-box thinking


  • Familiarity with the data and BI worlds
  • Familiarity with additional languages, spoken and written

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